Privacy Policy

Last updated: January 2026

1. Introduction

Everacel ("we", "us", or "our") operates international freight forwarding and logistics services between China and Japan. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

  • Contact information — name, email address, phone number, and company name provided through inquiry forms or email correspondence.
  • Shipping information — cargo details, origin and destination addresses, customs documentation, and related logistics data necessary to fulfill our services.
  • Usage data — IP address, browser type, operating system, pages visited, referring URLs, and access timestamps collected automatically when you browse our website.
  • Cookies and similar technologies — small data files stored on your device to improve website functionality and analyze traffic patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our logistics services.
  • Process shipping requests, customs clearance, and related documentation.
  • Respond to your inquiries, provide quotes, and communicate about your shipments.
  • Improve our website, services, and customer experience.
  • Comply with applicable laws, regulations, and legal obligations including customs and trade compliance requirements.
  • Prevent fraud and protect the security of our systems.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with the following parties only as necessary to provide our services:

  • Shipping partners and carriers — ocean carriers, airlines, trucking companies, and warehouse operators involved in transporting your cargo.
  • Customs authorities — government agencies in China, Japan, or other countries as required for customs clearance and regulatory compliance.
  • Service providers — third-party vendors who assist with IT infrastructure, analytics, and business operations under confidentiality agreements.
  • Legal requirements — when required by law, court order, or government regulation.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including customs record-keeping requirements), resolve disputes, and enforce our agreements. Shipping records may be retained for a minimum period as required by applicable trade and customs regulations.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Due to the international nature of our business, your information may be transferred to and processed in countries other than your country of residence, including China and Japan. We take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing activities.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Everacel
Email: cs@everacel.com